At SnapHappen.com, we are committed to providing high-quality social media promotion services. We understand that sometimes things don’t go as expected, and we want to ensure that you have a clear understanding of our refund policy. We offer non-tangible irrevocable goods. As a customer, you are responsible for understanding this upon purchasing any product/service at our site.
By purchasing our services (either through a one-off payment or a 30-day subscription model), you agree to the terms outlined in this policy.
1. One-Off Payments
For one-off purchases, including likes, followers, views, and other social media promotions, the following refund policy applies:
1.1 No Refund After Service Delivery
Due to the digital nature of our services, no refunds will be issued once the service has been delivered. As soon as we initiate the promotion (i.e., likes, followers, views, or engagement) on your social media account, the service is considered fulfilled.
1.2 Full Refunds for Undelivered Services
If for any reason the services you purchased (such as likes, followers, or views) are not delivered within the specified timeframe or there’s an issue with the execution of the promotion, you are eligible for a full refund. You must contact us within 14 days of the issue, and we will assess the situation and issue a refund or credit for the undelivered portion of the service.
1.3 Partial Refunds for Technical Issues
In the event of a technical failure (e.g., the promotion did not run as intended or was interrupted), we will assess the situation and, depending on the circumstances, either resolve the issue or offer a partial refund for the affected portion of the service.
2. 30-Day Subscription Model
For subscriptions that provide social media promotion services over a 30-day period, the following refund terms apply:
2.1 Cancellation and Refund Before Service Delivery
If you decide to cancel your subscription before any service has been initiated (i.e., before we begin any promotion), you will receive a full refund for the subscription fee. To be eligible for a refund, you must cancel the subscription before the start of the promotion services.
2.2 Pro-Rated Refunds for Cancellation After Service Delivery
If you cancel your subscription after the promotion has started (i.e., after we begin delivering followers, likes, views, etc.), you will receive a pro-rated refund for the remaining unused portion of the 30-day period. This means that if you cancel on the 10th day of a 30-day subscription, you will be refunded for the remaining 20 days, minus any applicable fees or charges.
2.3 No Refund After Full Service Delivery
Once the full 30-day subscription period has been completed, no refunds will be issued, regardless of whether or not the service met your expectations. However, you can cancel your subscription at any time to avoid automatic renewal for the next period.
2.4 Service Issues and Refunds
If the service you received is substantially different from what was promised (e.g., incorrect services delivered, failure to deliver engagement), you may be eligible for a refund or resolution. You must contact us within 14 days of the issue to request a refund or alternative solution.
3. How to Request a Refund
To request a refund for any of the above situations, please contact us by email at [email protected] or through our Contact Us page on the website. Include the following details:
- Order ID or Subscription Number
- Date of Purchase/Subscription Start
- Description of the issue or reason for the refund request
- Any relevant screenshots or proof of non-delivery or issues
We will review your request and notify you of the decision. If a refund is granted, it will be processed to your original payment method within 7 business days. Refunds may be delayed depending on your bank or payment provider’s processing times.
4. Subscription Auto-Renewals
If your subscription includes auto-renewal, you will be notified before the renewal occurs. You can cancel your subscription at any time to prevent further charges. If you cancel before the next billing date, you will not be charged for the upcoming period, but you will retain access to the service for the remainder of the current subscription period.
5. Contact Us
99% of problems can be solved with a simple email. We request that you reach out, our customer service department will get back to you within 24-72 (usually less than 24 hours) with a review of your concern and a solution.
If you have any questions or concerns about this refund policy, or if you wish to request a refund, please contact us:
Email : [email protected]
Phone: +44 7865 079676
Registered Address:
Raptum Digital OÜ ( Registry Code – 16290477 )
Tartu mnt 67/1-13b
Kesklinna linnaosa
Tallinn
Harju maakond
10115
